The Commissioner investigates complaints and may conduct an inquiry into the policies and practices followed in relation to appointments processes which he regulates.
He will only investigate any complaint concerning such an appointment process if the process took place within the preceding 12 months (unless there are exceptional circumstances).
Subject to this time limit, he will investigate complaints which concern:-
The Commissioner will not investigate complaints relating to:-
Where a complaint is made to the Commissioner, the Commissioner will request the relevant department or other responsible organisation to try to deal with the complaint. If the complainant remains dissatisfied with the department’s response, the complainant may then request the Commissioner to consider initiating an investigation into the complaint.
The Commissioner publishes the results of his investigations.